Refund & Return Policy

Transparent Return, Replacement & Warranty Coverage for All IT & Tech Products from UNU Technology.

7-Day Return/Replacement Policy Official Brand Warranty Support

Our Customer Protection Commitment: At UNU Technology, we strive to deliver 100% authentic, high-grade IT hardware, networking gear, laptops, graphics cards, and security equipment. If a delivered item is defective, damaged in transit, or incorrect, we provide a hassle-free return, exchange, and refund process as detailed below.

1. Conditions for Return & Exchange

You are eligible for a product return or exchange within 7 days of receiving your delivery under the following specific circumstances:

Damaged or Defective Item: Product received in physically damaged state, non-functional (DOA - Dead on Arrival), or experiencing hardware glitches upon first unboxing.
Wrong Item Delivered: Delivered product model, specification, color, or quantity does not match the product listed on your UNU Technology tax invoice.
Missing Accessories: Delivered package is missing essential accessories, cables, user manuals, or warranty cards specified in the original box contents.

2. Mandatory Requirements for Returns

To ensure a swift return process, the returned product must fulfill the following mandatory criteria:

Original Packaging

Product must be returned in its original manufacturer box with intact serial number stickers, barcodes, and foam inserts.

Proof of Purchase

Original printed tax invoice or digital order receipt from UNU Technology must be presented.

Unaltered Condition

No scratch marks, user modifications, broken warranty seals, or missing brand tags.

3. Non-Eligible Return Cases

Returns or refunds will NOT be accepted under the following conditions:

Physical damage caused by improper installation, electrical short circuit, high voltage fluctuation, burn marks, or liquid spill.
Digital software licenses, software activation keys, or digital downloads once delivered.
Products returned without their original serial sticker, warranty seal, or original accessories.
Return requests initiated after 7 days from the confirmed delivery date.

4. How to Initiate a Return (Step-by-Step)

Notify Support: Contact UNU Technology Helpline within 48 hours of delivery at 01340751013 or email sheikhrobiul1975@gmail.com.
Provide Details: Share your Order ID, Invoice Copy, and short unboxing video or clear photo showing the issue.
Ship / Drop Product: Ship the item via reliable courier or bring it directly to our Dhaka office: 59/3/5 (5th Floor), Behind Surma Tower, Purana Paltan, Dhaka.
Technical Inspection: Our technical team will inspect the hardware within 24–48 hours of receipt.
Resolution: Upon approval, a replacement unit or full refund will be processed immediately.

5. Refund Process & Timelines

If a replacement unit is unavailable or a refund is requested and approved, refunds are credited as follows:

Payment Method	Refund Processing Time
bKash / Nagad / Rocket	3 to 5 Working Days
Debit / Credit Card / Online Bank	7 to 10 Working Days (depends on issuing bank)
Cash on Delivery (COD) / In-Store	Immediate Cash or bKash transfer upon in-person return inspection.

Shipping Cost Responsibility

If the return is due to a delivery error or defective product delivered by UNU Technology, we bear 100% of the return courier fees. If the customer returns an item due to change of mind or personal preference, the customer is responsible for standard delivery charges.