Privacy Policy
Welcome to UNU Technology. We value your privacy and are committed to safeguarding your personal information.
1. Information We Collect
To provide high-quality IT products and seamless delivery across Bangladesh, we collect the following types of information when you interact with our website:
- Personal Identity Details: Full name, contact phone number, email address, and shipping/billing address.
- Order & Transaction Records: Purchased IT items (e.g., Routers, Graphics Cards, Laptops, Security Cameras, UPS), payment status, invoice details, and delivery history.
- Technical & Usage Data: IP address, device specs, browser type, operating system, and browsing behavior on our platform for security and performance optimization.
- Customer Support Communications: Phone calls, SMS, WhatsApp inquiries (01340751013), or emails regarding technical support and product inquiries.
2. How We Use Your Information
We use the collected information strictly for operational, legal, and customer satisfaction purposes, including:
Order Processing & Shipping
Processing online purchases, issuing serial-tracked invoices, and dispatching orders via courier services (Pathao, Steadfast, RedX, etc.).
Warranty & RMA Tracking
Verifying serial numbers and purchase records for official manufacturer warranty claims, repair, or replacement support.
Notifications & Updates
Sending SMS or WhatsApp updates regarding parcel tracking, order confirmation, and payment status.
Security & Fraud Prevention
Monitoring unauthorized login attempts, protecting checkout integrity, and complying with Bangladeshi e-commerce regulations.
3. Data Protection & Payment Security
We prioritize state-of-the-art security measures to protect your sensitive data:
- SSL Encryption: All data transmitted between your browser and our server is secured using 256-bit SSL encryption technology.
- Secure Payment Gateways: We do NOT store your bank account details, credit card numbers, or mobile banking PINs. Payment transactions via bKash, Nagad, Rocket, or Debit/Credit Cards are processed directly through authorized, PCI-DSS compliant financial gateways.
- Restricted Access: Only authorized personnel involved in order fulfillment and customer support have access to customer contact details.
4. Data Sharing & Third-Party Disclosure
UNU Technology does NOT sell, trade, or rent your personal information to third parties. Data is shared strictly on a need-to-know basis with trusted service providers:
| Partner Type | Purpose of Data Sharing |
|---|---|
| Logistics & Courier Services | Recipient name, delivery address, and phone number for parcel dispatch and Cash on Delivery (COD) collection. |
| Payment Gateway Partners | Transaction amounts and order IDs for clearing bKash, Nagad, or card payments. |
| Legal & Law Enforcement | Only when required by valid court order or statutory requirements under Bangladeshi law. |
5. Cookies Policy
Our website uses small text files called "cookies" to enhance your shopping experience. Cookies help us:
- Remember items added to your shopping cart during your session.
- Keep you logged into your customer account seamlessly.
- Analyze web traffic patterns to optimize layout, speed, and product recommendation relevance.
You can choose to disable cookies through your browser settings, though certain interactive features of our store may function with limited capability.
6. Your Rights & Data Control
You have full control over your personal data. You may request to:
- Access and review all personal details stored in your account.
- Update or correct inaccurate shipping addresses, contact numbers, or profile information.
- Request complete deletion of your account and personal history (subject to legal invoice retention requirements).
Contact Privacy Help Desk
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact UNU Technology: